Raving Fans (Hardcover)
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
About the Author
Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of "The One Minute Manager", "Raving Fans" and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages.
Bowles is president of Ode to Joy Limited.
Harvey B. Mackay is the chairman and chief executive officer of Mackay Envelope Corporation and has been elected to the Minnesota Business Hall of Fame. He is an internationally renowned public speaker, an avid runner and marathoner, and a number-one-ranked tennis player in Minnesota.